Shipping & Returns
Do you ship internationally?
At this stage we only ship to Australia. If you are elsewhere and would like to buy from us, please enquire: email@example.com
How much does shipping cost and how long will shipping take?
We offer Flat Fee shipping rates:
New Zealand - $6.50
Australia - $15.00
Transit times within New Zealand are 2-3 days depending on location.
Transit times to Australia are 3-5 days depending on location.
What shipping companies do you use?
We use NZ Post national and international courier and NZ courier company Post Haste. All companies used are very reliable.
Are orders tracked?
No not all orders are tracked, some orders via NZ Post Courier to Australia may not be tracked, however, the service is very reliable. All New Zealand based deliveries are tracked.
Can I collect my order and is there any cost for this?
Yes you can collect and there is no cost. You can collect from NAMEme c/o Laserworx, 72B Morrin Rd, St Johns, Auckland
Will you ship to my PO Box?
Yes we can ship to a PO Box address, however, additional costs may apply.
Customs Duties & Taxes on International Orders.
You the buyer are liable for any customs duties, taxes, VAT or tariffs imposed by your destination country. We advise you to check with your local customs office to determine what if any costs may be imposed.
Product Value Declaration
We are legally required to declare the exact value of the products we send
Returns & Exchanges
We cannot provide a refund on these products if you later find the information you have provided is incorrect. We use quality locally sourced supplies for our products, however, should there be any defect in the materials used, we will re-do the works, replace or offer an alternative, again no refund will be given.
For non-personalised products we will offer a full refund or exchange providing the product is returned in its original condition. Products need to be returned to the following address within 30 days of purchase. We will make contact with you within 3 business days to organise a refund or exchange:
Return Products to:
NAMEme, c/o Laserworx, 72B Morrin Road, St Johns 1072, Auckland
Packaging & Delivery
We provide secure packaging for any items being shipped, however, should an item be damaged in transit, please email a photo to the following email address, we will contact you within 3-business days to discuss replacement details.
Email for damaged products: firstname.lastname@example.org